ScaleneWorks INC | Desk Support Engineer | mahwah, nj

ScaleneWorks INC • mahwah, nj, us • 3w ago

Responsibilities

Local service support for Windows & MAC - laptops, desktops, PCs, and etc.
Onsite service for routine work performed on customer’s computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.
Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
Onsite maintenance and support of customer’s printers, which includes consumables replacement and troubleshooting for fixing print Issues
Coordinate with Engineering team to ensure incidents are resolved according to service level targets
Perform final checks prior to closing incidents:
User confirmation that service has been restored
User satisfaction survey
Confirmation of correct incident categorization for Problem Management
Confirmation of sufficient resolution detail for Problem Management
Assessment of any required changes to Configuration Management System
Update the Knowledge base

Language Requirement

English and Spanish

Required Qualifications

Good communication skills
Hands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).
Ability to solve complex hardware and software issues.
Hands-on experience with Windows/Linux/Mac OS environments
BSc in Computer Science or relevant field

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